CUSTOMER SERVICE REPRESENTATIVE - LOGISTICS
job description
Position Purpose
The customer service representative primary role is to support the logistics department’s suite of services, which includes working with internal and external customers in placing orders, support of tool programs, packaging & shipping tools/parts, tools/parts receiving. This position reports directly to the Logistics Manager.
Embodies our company Purpose, Values, and Vision. Demonstrates superior leadership skills and a strong commitment to the company.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Required Qualifications
Preferred Qualifications
Work Environment
While performing the duties of this job, the employee is constantly exposed to office noises (i.e., office machines, conversations, foot traffic). Also, may occasionally be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is regularly required to sit; occasionally climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
Full-time, non-exempt position. This position reports to the worksite daily. Occasional overtime and weekend availability for AOG after support.
Travel
Local travel only. Runs to Sacramento International airport to drop-off packages at FedEx or Alaska Airlines counter-to-counter may occur.
EEO
Advanced helicopter Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Advanced Helicopter Services is a medium sized full-service helicopter facility headquartered in Northern California. We provide worldwide around-the-clock service and support.
Our AHS team consists of highly qualified factory trained technicians and knowledgeable support specialists that take pride in their work in safety, reliability and responsiveness. We hope you’ll join us as we continue to commit to Creating Raving Fans, Internally and Externally.
AHS values our employees and their families. All full-time employees are offered 100% paid medical*, dental and vision plans. Family medical is 50% employer paid. We also offer life/AD&D insurance, 401k, Flexible Spending Account, supplemental insurance and Paid Time Off.
*medical base plan is 100% covered.
The customer service representative primary role is to support the logistics department’s suite of services, which includes working with internal and external customers in placing orders, support of tool programs, packaging & shipping tools/parts, tools/parts receiving. This position reports directly to the Logistics Manager.
Embodies our company Purpose, Values, and Vision. Demonstrates superior leadership skills and a strong commitment to the company.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Focus on building and maintaining long-term relationships with internal and external customers.
- Ensure the highest level of customer service through consistent communication with customers both internally and externally.
- Provide direct communication to customers and vendors, quoting, placing orders, parts procurement, real-time status updates for work orders, creating shipping requests and providing shipment tracking information to customers.
- Provides new and updated Safety Data Sheets (SDS) to the facilities manager.
- Obtain and evaluate all relevant information to handle product & service inquiries within 24 hours of initial request.
- Repairable / overhaul and exchange parts management (Service Orders, Purchase Orders, Calibration & Repair)
- Inventory control support – receiving, pulling orders and delivering parts to the floor for internal supported customers.
- Shop consumable inventory procurement (Min/Max inventory levels)
- Assists with inventory management tasks, including cycle counting and stock reconciliation.
- Assists with reporting and resolving inventory discrepancies to ensure accurate inventory levels.
- Consolidates and organizes loose inventory around shop and ensures it is properly managed in Corridor.
- Assist with answering phones during normal business hours.
- Participates in continuous improvement activities.
- After-Hours Support - Occasional weekend aircraft on ground (AOG) support.
- Participates in continuous improvement activities of the logistics department.
- Additional job-related duties as assigned by management.
Competencies
- Customer service minded
- Attention to detail and accuracy
- Stress tolerance
- Take initiative with can-do attitude
- Problem analysis and problem-solving skills
- Adaptability
- Work autonomously
- Excellent follow-up skills
Required Qualifications
- Minimum 2 years’ related experience.
- Communication skills – verbal & written, listening skills
- Proficient with Microsoft Office applications (Word, Excel, Outlook, SharePoint).
- Proven experience with paying attention to detail.
- Numeric, oral, & written language skills
- High school diploma, general education degree or equivalent required
- Clean and valid CA driver license
- Must be able to pass a pre-employment background check and drug screen.
Preferred Qualifications
- Part 145 repair station or aviation industry experience.
- Prior Customer Service experience a plus
- Prior procurement experience a plus
Work Environment
While performing the duties of this job, the employee is constantly exposed to office noises (i.e., office machines, conversations, foot traffic). Also, may occasionally be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is regularly required to sit; occasionally climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type and Expected Hours of Work
Full-time, non-exempt position. This position reports to the worksite daily. Occasional overtime and weekend availability for AOG after support.
Travel
Local travel only. Runs to Sacramento International airport to drop-off packages at FedEx or Alaska Airlines counter-to-counter may occur.
EEO
Advanced helicopter Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Advanced Helicopter Services is a medium sized full-service helicopter facility headquartered in Northern California. We provide worldwide around-the-clock service and support.
Our AHS team consists of highly qualified factory trained technicians and knowledgeable support specialists that take pride in their work in safety, reliability and responsiveness. We hope you’ll join us as we continue to commit to Creating Raving Fans, Internally and Externally.
AHS values our employees and their families. All full-time employees are offered 100% paid medical*, dental and vision plans. Family medical is 50% employer paid. We also offer life/AD&D insurance, 401k, Flexible Spending Account, supplemental insurance and Paid Time Off.
*medical base plan is 100% covered.
