CUSTOMER SERVICE REP - LOGISTICS
job description
POSITION PURPOSE
Primary role is to support the logistics department’s suite of services; which includes working with customer internal and external in placing orders, support of tool programs, packaging & shipping tools/parts, tools/parts receiving, and assisting with facilities-related duties.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
WORK ENVIRONMENT
While performing the duties of this job, the employee is constantly exposed to office noises (i.e., office machines, conversations, foot traffic). Also, may occasionally be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE AND EXPECTED HOURS OF WORK
TRAVEL
Local travel only. Daily runs to Sacramento International airport to drop-off packages at FedEx or Alaska Airlines counter-top-counter is a regular occurrence.
EEOWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
AHS values our employees and their families. All full-time employees are offered 100% paid medical*, dental and vision plans for its employees. Family medical is 50% employer paid. We also offer life/AD&D insurance, 401k, Flexible Spending Account, supplemental insurance and Paid Time Off.
*medical base plan is 100% covered.
Primary role is to support the logistics department’s suite of services; which includes working with customer internal and external in placing orders, support of tool programs, packaging & shipping tools/parts, tools/parts receiving, and assisting with facilities-related duties.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Customer service and constant communication to customers, externally and internally.
- Provide direct communication to customers and vendors, quoting, placing orders, parts procurement, real-time status updates for work orders, creating shipping requests and providing shipment tracking information to customers.
- Obtain and evaluate all relevant information to handle product & service inquiries within 24-hours of initial request.
- Repairable part management (Service Orders, Purchase Orders, Calibration & Repair)
- Reporting – daily/weekly/monthly reporting.
- Inventory control support – receiving, stocking, organizing, cycle counting, pulling orders and delivering parts to the floor and/or external customers.
- Shop consumable inventory control (Min/Max inventory levels)
- Assist with annual cycle-counting of inventory.
- Assist with answering phones during normal business hours.
- After-Hours Support - Occasional weekend AOG (Aircraft On Ground) support.
- Additional job-related duties as assigned by supervisor or management.
COMPETENCIES
- Communication skills – verbal & written, listening skills
- Attention to detail and accuracy
- Stress tolerance
- Take initiative with can-do attitude
- Problem analysis and problem-solving skills
- Adaptability
- Work autonomously
REQUIRED QUALIFICATIONS
- Microsoft Office experience: Intermediate (Word, Excel, Outlook, Internet)
- Proven experience with paying attention to detail.
- High school diploma, general education degree or equivalent required
- Numeric, oral, & written language skills
- Clean and valid CA driver license
PREFERRED QUALIFICATIONS
- Aviation industry (Repair Station) experience a plus
- Prior Customer Service experience a plus
WORK ENVIRONMENT
While performing the duties of this job, the employee is constantly exposed to office noises (i.e., office machines, conversations, foot traffic). Also, may occasionally be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds unassisted. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE AND EXPECTED HOURS OF WORK
- Monday – Friday 8:30AM to 5:30PM.
- Occasional weekend availability for AOG after support.
TRAVEL
Local travel only. Daily runs to Sacramento International airport to drop-off packages at FedEx or Alaska Airlines counter-top-counter is a regular occurrence.
EEOWe are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
AHS values our employees and their families. All full-time employees are offered 100% paid medical*, dental and vision plans for its employees. Family medical is 50% employer paid. We also offer life/AD&D insurance, 401k, Flexible Spending Account, supplemental insurance and Paid Time Off.
*medical base plan is 100% covered.
